Hiddenbed of Oregon Policies


Warranty

Hiddenbed of Oregon offers a five-year warranty on the Hiddenbed mechanism and  our craftsmanship. If any defect is found, we will repair or replace the defective part or wood piece. This warranty does not cover ordinary wear and tear.

Local Delivery and Installation Policy

The Hiddenbed requires assembly in your home. If you live within a 50 mile radius of our plant, we will be happy to deliver, assemble, and install the Hiddenbed in your home. It will take two to three hours to unpack and assemble the Hiddenbed. Our fee for thus service is $95 plus $1.00 per mile to cover the costs of gas and travel time from our location in Mount Angel to your home.

Shipping Policy

We can ship your Hiddenbed to locations outside our local delivery area. Your Hiddenbed would come flat packed in three or more parcels, each weighing 75-80 lbs. Please call for a shipping quote. 

Cancellation Policy

After we have started production of your Hiddenbed, we will accept a cancellation only for a compelling reason. Please call our office at 503-845-9159 to initiate a cancellation.

Return Policy

We will accept a return only under the following conditions:
1)    There must be a compelling reason.
2)    Returns will not be accepted after 60 days from the date of sale.
3)    The Hiddenbed must be in excellent condition.

Procedure for requesting a return

If for any reason you wish to return your Hiddenbed, please call our office at 503-845-9159 or email us at info@hiddenbedoforegon.com and state the reasons for your decision. Once we have agreed to the return, we will schedule a pickup, come and disassemble the Hiddenbed, and transport it back to our storage facility. Once we have received the Hiddenbed back into our inventory, we will issue a refund check to you for the purchase price less the actual handling and transportation costs of the return as well as a $50 restocking fee.