Hiddenbed of Oregon Policies
Hiddenbed of Oregon offers a five-year warranty on the Hiddenbed mechanism and our craftsmanship. If any defect is found, we will repair or replace the defective part or wood piece. This warranty does not cover ordinary wear and tear.
Local Delivery and Installation Policy
The Hiddenbed requires assembly in your home.
If you live within a 50 mile radius of our plant, we will be happy to deliver, assemble, and install the Hiddenbed in your home. It will take two to three hours to unpack and assemble the Hiddenbed. Our fee for thus service is $95 plus
$1.00 per mile to cover the costs of gas and travel time from our
location in Mount Angel to your home.
We can ship your Hiddenbed to locations outside our local delivery area. Your Hiddenbed would come flat packed in a flat packed crate approximately 4' x 7' x 1' in height, and weighing between 350 and 550 lbs. We are currently developing a relationship with a carrier that will allow us to ship for much less than previously. Soon, our shipping costs will be incorporated into our shopping cart so that you can see exactly how much shipping will add to the cost of the bed, and we think that you will be pleasantly surprised.
After we have started production of your Hiddenbed, we will accept a
cancellation only for a compelling reason. Please call our office at
503-874-6109 to initiate a cancellation.
We will accept a return only under the following conditions:
1) There must be a compelling reason.
2) Returns will not be accepted after 60 days from the date of sale.
3) The Hiddenbed must be in excellent condition.
Procedure for requesting a return
If for any reason you wish to return your Hiddenbed, please call our
office at 503-845-9159 or email us at firstname.lastname@example.org and
state the reasons for your decision. Once we have agreed to the return,
we will schedule a pickup, come and disassemble the Hiddenbed, and
transport it back to our storage facility. Once we have received the
Hiddenbed back into our inventory, we will issue a refund check to you
for the purchase price less the actual handling and transportation costs
of the return as well as a $50 restocking fee.