Policies

Local Delivery Policy  

Our beds require assembly in your home. For customers within a reasonable distance from our plant we provide a service to deliver and assemble them in person. This ensures that your bed will be set up quickly and properly for years of faithful service and your enjoyment. The fee for delivery and installation within a 50-mile radius of our plant is $195. More distant customers will pay an additional $1 per mile round trip beyond the 50 mile radius from Mount Angel. This covers the additional costs for gas and travel time.

Shipping Policy

For beds that must be shipped, we will crate it and arrange for it to be delivered to your address. The shipper will drop your crate on the sidewalk or in your driveway. You will be responsible to uncrate it, move the pieces into your domicile, and assemble the bed. We provide excellent assembly videos and written assembly instructions. We will also provide phone support during the assembly process if necessary. You can expect that the shipping cost will fall somewhere between $295 to $595. Please call for a shipping quote.

Information Sharing Policy

We do not share your personal information with anyone.

Cancellation/Refund Policy  

After we have started production, we will refund what you have paid only for a compelling reason.

Return Policy

We will accept a return only under the following conditions:

  1. There must be a compelling reason.

  2. The Hiddenbed must be in excellent condition.

  3. Returns will not be accepted after 60 days from the date the product was received.

  4. Customer agrees to pay a 10% restocking fee plus the cost of crating and shipping the returned bed.

 

 

Procedure for requesting a return

 

If for any reason you wish to return your bed, contact us by email. Please explain the reasons for your decision. Once we have agreed to the return, we will arrange for your bed to be picked up. If your bed was shipped to you, we will provide instructions on how to dis-assemble and re-crate the bed. If you are within 100 miles of our plant, an installer will come to transport your bed back to our plant. Once we have received the bed back into inventory, we will issue a refund check to you. You will receive the purchase price less the handling and transportation costs as well as a 10% restocking fee.

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(503) 874-6109  •  info@hiddenbedoforegon.com • 190 S. Main St. C1, Mt. Angel, OR 97362

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