Conditions for simple returns
Although we have rarely had to take a bed back, under certain conditions (listed below), you can return your bed within 30 days of delivery.
Your product must be in its original condition.
There must be a compelling reason for your return.
You agree to pay any associated return shipping costs.
In case of defects or damage
If you receive your bed in a damaged or defective condition, we’ll work with you to find the best solution. We will either replace the defective or damaged parts or exchange your bed for a new one, whatever is most economical:
If we deem that it would be easiest and most economical to replace the defective or damaged parts, we will deliver or ship the parts to you, whatever is most economical.
if we deem that it would be easiest and most economical to replace the bed, we will order or produce a replacement bed and ship it to you free of charge. We will also work out the details of what to do with the damaged bed.
Procedure for requesting a return
If you wish to return your bed, contact us by email: firstname.lastname@example.org. Please explain the reasons for your decision and include your phone number in your email. We will call to work out the details of the return. You can choose to receive store credit for your return or have the original payment method refunded less any associated return shipping costs.